“The interactions that organizations are having with customers are increasing in volume and complexity, making it difficult to identify critical trends and opportunities for improvements at scale,” said Jeff Gallino, CTO at CallMiner.

Together, CallMiner and Azure Speech to Text empower organizations to transform unstructured contact centre data into meaningful insights to improve performance, customer experiences and operations enterprise-wide. Without needing to build a dedicated data analytics initiative to use Azure Speech to Text, analysts, developers, and users can spend less time developing the application layer for their call centre and more time identifying trends and gaining insights into customer conversations.Īzure customers can also use their existing Azure credits, as part of the Azure Consumption Commitment (MACC), to acquire CallMiner with Azure Speech to Text. CallMiner has announced it is enabling organizations to use the power of the CallMiner Eureka Platform with Microsoft Azure Speech to Text as a powerful, unified solution.Īzure customers now have access to CallMiner as an out-of-the-box call centre analytics solution via the Microsoft Azure Marketplace, allowing Microsoft audio-to-text transcriptions of contact centre interactions to be ingested by the CallMiner AI-powered platform both in real time and batch (post call).

Microsoft azure speech to text